Services

Our services help you increase client loyalty, protect you from risk, and help you identify growth opportunities with your clients so they can grow and evolve.

360 Client Brilliance: Cause & Affect’s heartland is consulting with companies to increase loyalty with their clients, protect them from risk and identify opportunities with their clients so they can grow and evolve. 

Cause & Affect does this by making client satisfaction a real business development tool in the organisation. The 360 process focuses on driving base line insights through its bespoke survey platform Glare, In-depth interviews to gauge comprehensive feedback on performance and growth, proposals to deliver action on the back of insights and training with staff to deliver long lasting change.

Marcomms Strategy: Cause & Affect offers strategic advice and consultancy for brands wanting to put reputation at the heart of its business philosophy. It specialises in working with mid size companies who want to become marketing led business. Taking them from the early success and growth and putting integrated marketing strategies front and centre. 

The GLARE Test: Cause & Affect has created a bespoke online survey platform called GLARE which helps companies understand at a glance what clients are happy with them and those that aren’t. But it does more than it helps companies foresee longer term issues through the apathy score and unlock their clients expectations and opportunities for growth.  

The Excellence Academy: As a PRCA accredited trainer, founder of Cause & Affect, Lara Molins Caplin offers bespoke workshops for companies that focuses on how to add value in the client relationship. Workshops covering everything from client service to over-servicing.