As a PRCA accredited trainer, founder of Cause & Affect, Lara Molins Caplin offers bespoke workshops for companies that focus on adding value in the client relationship.
Driving Excellence
Being in a professional services organisations is hectic. Team members are pressured working across several different accounts juggling the hundred and one different things they need to do for their clients. Tasks are set and teams are mobilised to deliver against the tactical execution. Most people that work in consultancies have never been in-house and there can often be a barrier between truly understanding what success looks like for clients and how they can really add value in their client relationships.
Understanding this is critical component that sets apart brilliant companies and gives individuals greater satisfaction in working with their clients. The Excellence Academy philosophy aims to raise awareness and build understanding of how to add value in your client relationships, keep clients loyal and surprise and delight them in the process.
Everybody in the team has an important role to play to keep a client happy and our workshop programme aims to open the endless possibilities available in achieving this by combining training and team led internal audits on client satisfaction.
These interactive workshops can either be bespoke or companies can purchase workshops including:
How to add value in your client relationships
Addressing over-service
Organic growth, identifying the up-sell opportunity
In particular these workshops can be used to aide business planning as many of them cover a number of interactive sessions that bring teams together to:
Assess strengths, weakness and opportunities with clients
Create solutions as teams and as an agency to increase client satisfaction and business performance